TERMS

Terms and Conditions for Head On Agency

  1. Services

    Head On Agency provides digital marketing services including SEO, PPC advertising, social media marketing, AI Voice Agent, and web design. Details are in a separate Statement of Work (SOW).

  2. Client Responsibilities

    Clients must provide accurate information and materials for service delivery and ensure compliance with laws and third-party rights.

  3. Payment Terms

    Payment terms are in the SOW, with invoices due within 15 days. Late payments incur a 1.5% monthly fee (or legal maximum) and may lead to service suspension after 30 days.

  4. Intellectual Property

    Work product belongs to Head On Agency until paid in full, then transfers to the client, except for pre-existing or third-party materials. We may use completed work for portfolios.

  5. Confidentiality

    Both parties must protect shared confidential information, disclosing only as required by law.

  6. Mobile Information Disclosure 

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.  

  7. Independent Contractor Relationship

    Head On Agency is an independent contractor, not an employee or partner, handling our own taxes and liabilities.

  8. Termination

    Either party may terminate with 30 days’ notice. Termination requires payment for prior services; we may terminate immediately for breaches like non-payment.

  9. Limitation of Liability

    Liability is limited to amounts paid for services, with no responsibility for indirect damages like lost profits.

  10. Governing Law

    Governed by Ontario, Canada, and federal Canadian laws, with disputes resolved in Toronto.

  11. Amendments

    Terms may update; continued use of our site accepts these changes.

  12. Contact Us

    Email info@headonagency.com or use our Form. Thanks for your patience!

SMS TERMS OF SERVICE

HeadOnAgency SMS Program

By opting into our service, you agree to receive recurring automated marketing and informational text messages (e.g., property updates, appointment reminders, and lead follow-ups) from HeadOnAgency. Consent is not a condition of any purchase. You can cancel the SMS service at any time. Just text STOP to our number. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@headonagency.com. Message and data rates may apply. Message frequency varies.

PRIVACY POLICY

Privacy Policy for Head On Agency

  1. Information We Collect

    We may collect contact details (name, email, phone), usage data (IP, browser), and service-related info via SOWs. During construction, only basic contact inquiries are collected.

  2. How We Use Your Information

    Used to respond to inquiries, improve our site, communicate updates, and meet legal obligations. No data is sold.

  3. Mobile Information Disclosure 

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.  

  4. Data Sharing

    Shared with service providers (e.g., web hosts) under confidentiality or legal authorities if required. No sharing during construction unless you contact us.

  5. Cookies and Tracking

    Cookies enhance experience and analyze traffic. Manage preferences in your browser. Limited analytics during construction.

  6. Data Security

    We use encryption and secure servers, but no online transmission is 100% secure. Contact data is stored securely and deleted after 30 days if unused.

  7. Your Rights

    Under PIPEDA, access, correct, or delete your data, or withdraw consent. Email info@headonagency.com to exercise rights.

  8. International Data Transfer

    Data may transfer between Canada and Mexico offices, complying with local laws.

  9. Retention

    Kept as long as needed or required by law, typically one year for inquiries unless extended by a service agreement.

  10. Changes to This Policy

    Updates will be posted; continued use accepts changes. Check back during construction.

  11. Contact Us

    Email info@headonagency.com or use our Form. Thanks for your patience!

SMS Data Privacy HeadOnAgency

It is committed to protecting your privacy. We collect your mobile number only when you explicitly opt-in via our website forms. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.